have to be completely satisfied with your purchase from Kitchen Emporium or
we're not satisfied.
Emporium offers quality merchandise, but occasionally an item must be returned.
If you need to return merchandise, please call our customer service department,
877.452.7294, firstname.lastname@example.org for a return
authorization number and shipping instructions. Office hours are Monday -
Friday 9:00am to 5:00pm Central Time.
will deduct a 20% restocking fee for any items returned without prior
item may be returned for credit up to 30 days after your receipt of the
that have been used and are not defective, can not be returned.
credit for the product's cost will be available for returns authorized within
30 days of your receipt of merchandise.
30 days a 20% restocking fee will be assessed.
25% handling fee will be assessed if the merchandise is not returned in
original packaging or resalable condition.
credit to your charge account or in-store merchandise credit is available when
the merchandise is received by Kitchen Emporium.
and Handling costs are non-refundable and you pay shipping charges to return
do offer Free shipping on any product exchanges.
Goods Damaged in
Shipment or Lost Shipments
package every order in a manner to prevent shipping damage and all orders are
shipped insured. But we are unable to control the shipment of the package after
it leaves our warehouse. If a package is lost or damaged, we have to follow the
a general policy, you should never accept receipt of merchandise until you
inspect the outside packaging for damage.
inspection, should you find the merchandise is damaged, contact your local UPS
or USPS office immediately and contact us so we can file a Damage Claim Report.
UPS will respond within 8 business days, USPS takes longer.
you report to us that you have not received the item we shipped, we can not
ship a replacement item until we receive word back from the from the
carrier that they have lost the package. In most cases, UPS is able to locate
the package and you should receive it within a few days.
Cart, Islands & Furniture Orders: All Kitchen Carts, Kitchen Islands and
Kitchen Furniture are shipped directly from their respective manufacturers. If
the Cart, Island or Furniture arrives damaged, the manufacturers policies
supercede ours. In most cases they will only send a replacement of the damaged
piece(s) and not an entirely new cart, island or furniture.
try hard to offer quality products from reputable manufacturers. But
occasionally something can go wrong in the manufacturing process. We offer a 30
day guarantee (from the date we ship the merchandise) on all merchandise sold.
Beyond that, most manufacturers have policies for handling defective
merchandise and their policies supersede ours.
the product be defective, please contact the manufacturer and follow their
the problem is not satisfactorily resolved, please contact Kitchen Emporium's
Customer Service Department and we will work with you to resolve the problem.
you received a gift purchased at Kitchen Emporium and you choose to return it,
we will gladly exchange the item for another of like value or issue a Kitchen
Emporium credit towards a future purchase.
Emporium will match the price of any reputable and legitimate competitor. This price match
does not include rebates or special deals offered by other competitors.
The competitor must have the item in stock.
10 days of purchase, if you find the identical product, exact models only,
normally sold elsewhere on the net for a lower price, we will match the price
or refund the difference.
Web Site Pricing
Emporium reserves the right to refuse or cancel orders placed for a product
listed at an incorrect price. In the event an order is cancelled due to
incorrect pricing, a credit will be applied to the credit card used.
10% OFF: We
do currently offer 10% off any order of $200 or more, cutlery pieces and repeat
orders. This discount is not accumulative. No more than 10% will be discounted.
We will deduct the 10% from the products subtotal at the time of shipping.
shipping charges are based on weight, distance and dimensions of the package.
We insure the package to the value of your order.
Free Shipping: We do currently offer FREE SHIPPING on
any order of $100 or more. The advertised Free shipping applies to packages
shipping UPS/fedex GROUND ONLY within the lower 48 US states. Shipping
charges do apply to APO, PO boxes, Hawaii, Alaska, Canada, and expedited
orders are processed and shipped within 48 hours of being placed, however
delays sometimes occur. Items shipped directly from the manufacturer are
subject to their availability and may take longer to ship (up to 72 hours).
Kitchen Furniture may take up to 2 weeks for delivery.
placed on Saturdays and Sundays will processed on Monday (except if Monday is a
holiday). If you have any questions please feel free to call our customer
service department at 877-452-7294.
collect sales tax on all shipments to Missouri only.
Emporium will only ship to addresses located in the continuous 48 states,
Alaska, Hawaii, U.S. Territories, APO/FPO addresses and Canada. All orders from
outside of these areas will be cancelled.
Credit Cards and
Emporium accepts payment by MasterCard, Visa, American Express and Discover and
we offer several ways to complete your transaction.
are concerned about on-line security and transmitting of personal and credit
card information. For this reason we provide a secured server and maintain a
system we feel is safe.
you prefer not to submit your credit card information on-line or wish to pay by
personal check, feel free to contact customer service (877) 452-7294 or mail
your order to the address below.
your protection, orders over $100 that are shipping to an address other than
the billing address, may be subject to phone verification. On the order form,
please enter a day time phone number where you may be reached during normal
may print out or save your order form, add your payment method and:
it to (417) 283-4751. For your convenience the fax line is open 24 hours per
in the order to (877) 452-7294 during normal business hours, Mon.-Fri. 9 AM - 5
PM Central Time.
the order to:
NE Knollbrook Street
Summit, MO 64086
denounce the practice of unauthorized bulk emailing, also known as "SPAM
Mail" and respect your rights of privacy.
policy is to protect your confidentiality, therefore, we will only send email
to you if pre-authorized to include your address on our mailing list.
Appétit and happy browsing.