Emporium offers quality merchandise, but occasionally an item must be returned.
If you need to return merchandise, please call our customer service department,
888.987.7018, firstname.lastname@example.org for a return
authorization number and shipping instructions. Office hours are Monday -
Friday 9:00am to 5:00pm Central Time.
will deduct a 25% restocking fee for any items returned without prior
item may be returned for credit up to 7 days after your receipt of the
that have been used and are not defective, can not be returned.
credit for the product's cost will be available for returns authorized within 7 days of your receipt of merchandise.
After 7 days a 25% restocking fee will be assessed.
A 35% handling fee will be assessed if the merchandise is not returned in
original packaging or resalable condition.
credit to your charge account or in-store merchandise credit is available when
the merchandise is received by Kitchen Emporium.
and Handling costs are non-refundable and you pay shipping charges to return
do offer Free shipping on any product exchanges.
package every order in a manner to prevent shipping damage and all orders are
shipped insured. But we are unable to control the shipment of the package after
it leaves our warehouse. If a package is lost or damaged, we have to follow the
a general policy, you should never accept receipt of merchandise until you
inspect the outside packaging for damage.
inspection, should you find the merchandise is damaged, contact your local UPS
or USPS office immediately and contact us so we can file a Damage Claim Report.
UPS will respond within 8 business days, USPS takes longer.
you report to us that you have not received the item we shipped, we can not
ship a replacement item until we receive word back from the from the
carrier that they have lost the package. In most cases, UPS is able to locate
the package and you should receive it within a few days.
Cart, Islands & Furniture Orders: All Kitchen Carts, Kitchen Islands and
Kitchen Furniture are shipped directly from their respective manufacturers. If
the Cart, Island or Furniture arrives damaged, the manufacturers policies
supercede ours. In most cases they will only send a replacement of the damaged
piece(s) and not an entirely new cart, island or furniture.
try hard to offer quality products from reputable manufacturers. But
occasionally something can go wrong in the manufacturing process. We offer a 7 day guarantee (from the date we ship the merchandise) on all merchandise sold.
Beyond that, most manufacturers have policies for handling defective
merchandise and their policies supersede ours.
the product be defective, please contact the manufacturer and follow their
the problem is not satisfactorily resolved, please contact Kitchen Emporium's
Customer Service Department and we will work with you to resolve the problem.
you received a gift purchased at Kitchen Emporium and you choose to return it,
we will gladly exchange the item for another of like value or issue a Kitchen
Emporium credit towards a future purchase.
Emporium will match the price of any reputable and legitimate competitor. This price match
does not include rebates or special deals offered by other competitors.
The competitor must have the item in stock.
Within 5 days of purchase, if you find the identical product, exact models only,
normally sold elsewhere on the net for a lower price, we will match the price
or refund the difference.
Emporium reserves the right to refuse or cancel orders placed for a product
listed at an incorrect price. In the event an order is cancelled due to
incorrect pricing, a credit will be applied to the credit card used.
10% OFF: We
do currently offer 10% off any order of $500 or more, cutlery pieces and repeat
orders. This discount is not accumulative. No more than 10% will be discounted.
We will deduct the 10% from the products subtotal at the time of shipping.
shipping charges are based on weight, distance and dimensions of the package.
We insure the package to the value of your order.
Free Shipping:We do currently offer FREE SHIPPING on
any order of $500 or more. The advertised Free shipping applies to packages
shipping UPS/fedex GROUND ONLY within the lower 48 US states. Shipping
charges do apply to APO, PO boxes, Hawaii, Alaska, Canada, and expedited
orders are processed and shipped within 48 hours of being placed, however
delays sometimes occur. Items shipped directly from the manufacturer are
subject to their availability and may take longer to ship (up to 72 hours).
Kitchen Furniture may take up to 2 weeks for delivery.
placed on Saturdays and Sundays will processed on Monday (except if Monday is a
holiday). If you have any questions please feel free to call our customer
service department at 888.987.7018.
Emporium will only ship to addresses located in the continuous 48 states,
Alaska, Hawaii, U.S. Territories, APO/FPO addresses and Canada. All orders from
outside of these areas will be cancelled.
Emporium accepts payment by MasterCard, Visa, American Express and Discover and
we offer several ways to complete your transaction.
are concerned about on-line security and transmitting of personal and credit
card information. For this reason we provide a secured server and maintain a
system we feel is safe.
you prefer not to submit your credit card information on-line or wish to pay by
personal check, feel free to contact customer service 888.987.7018. or mail
your order to the address below.
your protection, orders over $100 that are shipping to an address other than
the billing address, may be subject to phone verification. On the order form,
please enter a day time phone number where you may be reached during normal
may print out or save your order form, add your payment method and:
it to . For your convenience the fax line is open 24 hours per
in the order to 888.987.7018. during normal business hours, Mon.-Fri. 9 AM - 5
PM Eastern Time.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price