Shipping Policy

UPS shipping charges are based on weight, distance and dimensions of the package. The shipping amount is calculated by our website with efforts to be as precise as possible, however at times the actual shipping cost may differ. In the event that the shipping costs exceed 14.5% we will contact you for approval prior to sending out any merchandise.

Free Shipping: We do currently offer FREE SHIPPING on many orders. The advertised Free shipping applies to packages shipping UPS/Fedex GROUND ONLY within the lower 48 US states (restrictions may apply). Shipping charges do apply to APO, PO boxes, Hawaii, Alaska, Canada, and expedited shipping or any out of region shipping areas.

Residential Shipping: any house, apartment, or other living space. At home businesses are quoted residential shipping charges. If items are shipped via freight or 3rd party shipping companies, the carrier will contact recipient to schedule delivery accordingly.

Commercial Shipping: Any items shipped to a commercial site ( ie. restaurant, bar, supermarket etc), in some cases may have docks and loading zones.

Lift Gate Service: This service is used when the shipping destination both residential and commercial doesn’t have a dock or access for a trailer. The cost for lift gate is not included in the shipping price. Items that are over 75 lbs require a lift gate to safely unload from a truck to ground level. Items that are shipped via a freight carrier usually are bulky and heavy which can make it very difficult to unload without a lift gate. If you do not select lift gate service, please be aware that the carrier company will not supply a lift gate upon delivery.  

Freight Shipment Procedures: When an item exceeds 75 lbs, they are usually shipped via freight: Please read the policy below to freight shipment procedures and follow step by step to avoid any future discrepancies:

1.)  Verify item and package quantity according to your invoice that you receive from KitchenEmporium

2.)  Be sure to unpack all items are quickly as possible and check for any visible damage. It is advised to inspect all items before the driver leaves. Usually drivers might try to rush you into releasing the equipment by signing paper work but please take your time. You paid for the items and the shipping ,make sure everything is in new condition before signing any release authorization forms. In the event that there are damages found, please note them on the bill of landing/ receipt. Once the driver leaves the customer is responsible for reporting any damage directly to the carrier. KitchenEmporium, ekitchensupply will not be liable for damages not declared at time of delivery.

3.)  Make sure to recheck all items and make sure nothing is damaged and missing, according to our agreement with our carriers, the driver MUST wait until all items are inspected by the recipient.

4.)  If an item is defected, you must do 2 things: 1.) Refuse that item delivery 2.) Contact your sales agent immediately.

5.)  In the event damage is found, please notify the driver of the damage and make sure to keep all original packaging in place. * Do not take packaging off* If damage is discovered after driver has left, please notify us within 3 days of receipt of equipment.

Shipping Time

Generally, orders are processed and shipped within 48 hours of being placed, however delays sometimes occur. Items shipped directly from the manufacturer are subject to their availability and may take longer to ship. Kitchen Furniture and commercial units may take up to 2 weeks for delivery. 

Orders placed on Saturdays and Sundays will processed on Monday (except if Monday is a holiday). If you have any questions please feel free to call our customer service department at 888.987.7018.

Return Policy:

Kitchen Emporium offers quality merchandise, but occasionally an item must be returned. If you need to return merchandise, please call our customer service department, 888.987.7018, for a return authorization number and shipping instructions. Office hours are Monday - Friday 9:00am to 8:00pm Eastern Time.

If you are unsatisfied with your purchased you can return it to us within 30 days of delivery as long as it will be in accordance with following policies and procedures:

-      All returns must have the authorization from our Customer Service Dept.

-      All returns must be non defective, unused and in original packaging

-      Returned items exceeding $100 are subject to 25% restocking fee ( does not pay for return shipping)

-      Merchandise that has a Return Authorization (RA) must be returned within 14 days

-        Credits are issued upon receipt of the returned merchandise in the warehouse processed and inspected. Credits may take up to 30 days to be processed. All refunds will be processed to original purchasing method.

Please note returns are not available for the following:

-      Special Order Items

-      Close out items

-      Perishable items

-      International orders

-      Aerosol cans

·        If unsure whether items may be returned please contact our specialists toll free at (888) 987- 7018

Products that have been used and are not defective, can not be returned.

Please see our full return and exchange policy.

Canceling an order: To cancel an order you placed that has not yet shipped, please respond to your purchase confirmation email within 24 hours of order or contact a specialist toll free at (888) 987-7018

Open Order: Placed an order and wondering where it is? Contact us now and we will let you know (888) 987-7018